Courtney’s Privacy Policy

Courtney treats the matter of your privacy with the utmost respect. This privacy policy document explains how we deal with, and use, any personal information we collect from you.

Our contact details:

Registered Office Address: Suite 4 Humberstone House, 40 Thurmaston Lane, Leicester LE5 0TE

E-mail: admin@courtney.legal

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details, including email addresses and physical addresses where disclosed, social media handles and telephone numbers);
Account login credentials, such as usernames and passwords, password hints and similar security information;
Other account registration and profile information, such as job title, educational and professional background and qualifications, and photo;
Payment information, such as credit card or debit card number;
Comments, feedback and other information you provide to us, including search query data and questions or information you send to customer support; and/or
Interests and communications preferences, including preferred language.

We may also obtain contact details and other information from you from affiliates and other third parties, including but not limited to:

Social networks (where you grant permission for us to access your data on one or more networks);
Businesses with which we offer co-branded services or engage in joint marketing activities; and/or
Publicly available sources and data suppliers from which we obtain data to confirm the information we hold.

We may automatically collect information about how you and your device interact with us, including:

Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;
Usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms you used, and pages you visited or searched for on our website;
For educational content, the course modules and test questions you view, answer or complete; and/or
For location-aware content, the region, city or town where your device is located to provide you with more relevant content for where you are in the world.

We collect this data through our servers and the use of cookies and other technologies. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyse site operations. You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login, access certain parts or make full use of the content.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To allow you to access and interact with the content on our website;
To allow you to engage with Courtney’s platform and other users where necessary, to provide feedback and/or support;
To enable a subscription or payment for access to content; and/or
To enable us to contact you to provide technical support, updates to the website, or other registered user needs.

We use the information that you have given us in order to:

Provide you with access to the website content whether by way of subscription or account;
Provide you with technical support to ensure the smooth working of your account;
Offer you customised and/or targeted content related to our website including newsletters and announcements;
Notify you about essential information relating to your account; and/or
Identify website usage trends and requirements.

We may share your information in the following circumstances:

If you access your subscription to Courtney through a third party (i.e. law firm or government department or charity) and that third party requires the information for any purpose including but not limited to usage analysis, budgeting or compliance.
With our affiliates and sponsors, joint venture entities and other third parties who might wish to send you products and/or services which may be of interest to you (you can manage these choices within your account communications preferences).
As part of a corporate transaction such as a transfer of assets to or an acquisition by or merger with another company.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are that we have a contractual obligation.

How we store your personal information

Your information is securely stored. We will retain your personal information for as long as necessary to fulfil our obligations under your account and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse and enforcing our agreements. If you access your subscription or account through a third party we will retain your details even once your connection with the third party has ended.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information, as well as a right to access and update the personal information held about your subscription and – naturally – the right to cancel your subscription at any time.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@courtney.legal if you wish to make a request.

As a user of Courtney’s website, you are responsible for accessing and updating your information, including subscription and account details, personal information and communication preferences and – ultimately – closing your account.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

By subscribing to our service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@courtney.legal

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk